Contact support
E-mail support@ekonomimcp.se. Tell us which AI client you use, for example Claude or ChatGPT, and what is shown.
- Support is given by e-mail on Swedish business days. Under section 9.4 of the terms of service, support is provided in Swedish.
- Requests about your personal data, such as access, correction or erasure, are answered within one month. See Your rights in the privacy policy.
- Security vulnerabilities go to security@ekonomimcp.se, see Report a security issue.
Check the status of an approval
With the Full access level and approval in the browser, which is the default, nothing irreversible happens when the AI calls a tool. The AI shows you a link to an approval page at ekonomimcp, where you see exactly what will happen and approve or reject it. Only the user who owns the connection can approve. A link is valid for 30 minutes and can be used once.
Every request is listed in the ekonomimcp dashboard under Godkännanden (Approvals): the ones waiting for you and the ones handled recently. The dashboard is in Swedish. The statuses mean:
| Status in the dashboard | What it means |
|---|---|
| Väntar på godkännandeWaiting for approval | What it meansNothing has been done in Fortnox yet. Open the request to approve or reject it before the link expires. |
| Godkänd, utförsApproved, being carried out | What it meansYou have approved it and it is being carried out in Fortnox. Do not ask the AI to propose it again. |
| Godkänd och utfördApproved and carried out | What it meansDone. The page shows the result, for example the voucher number. |
| AvvisadRejected | What it meansYou rejected it. Nothing was done in Fortnox. |
| Tiden gick utExpired | What it meansNo decision was made within 30 minutes, so nothing was done. Ask the AI to propose the action again if you still want it. |
| MisslyckadesFailed | What it meansIt was not carried out, and the page shows why. If the data in Fortnox changed after the preview, ask the AI to propose the action again and review the new preview. |
| Utfall okäntOutcome unknown | What it meansFortnox may already have carried out the action. Check in Fortnox whether it went through before you ask the AI to propose it again. |
If the AI changes a single amount or recipient, it becomes a new action that needs a new approval. The AI can also check the status itself with the tool fortnox_get_action_status and tell you what happened, for example which voucher number an invoice got.
Revoke access
You can turn off access in three places. Any one of them is enough.
- In ekonomimcp: sign in and disconnect (Koppla från) the AI client under AI-kopplingar (AI connections), or the company under Företag (Companies). Access ends immediately, even for keys the AI client already has. When a company is disconnected, the authorisation at Fortnox is revoked as well.
- In Fortnox: an administrator can deactivate ekonomimcp among the company's integrations. All connections to the company then stop working.
- In the AI assistant: remove the connection, for example under Connectors in Claude.
To change the access level or the approval mode, remove the connection in the AI client and add it again. You then choose again. Every call, approval and rejection is kept in the event log for 24 months.
Cancel or delete your account
- Cancel the subscription in the dashboard under Abonnemang (Subscription). It applies until the end of the period you have paid for, and nothing more is charged after that.
- Delete your account under Inställningar (Settings), Radera konto (Delete account). This deletes your ekonomimcp account and your personal data with us. Nothing is changed or deleted in Fortnox. The event log is kept for the companies but can no longer be linked to you. A running subscription must be cancelled first, and the account can be deleted once the period has ended.
- When the agreement ends, we delete the customer's data within 30 days, except data we are required by law to keep (terms, section 14.5).
Common problems
Client-specific steps are in the guides for Claude and ChatGPT.
Fortnox says a licence is missing
If the error appears when you sign in, the company does not have the Integration licence, which is bought in Fortnox. If it appears when the AI uses a tool, the company lacks a licence module the tool needs, for example Order for orders and offers. Other tools work as usual.
The AI says a tool is missing or not allowed
Tools that need a higher access level than the connection has are not shown. The Start plan gives read access only. To change the level, remove the connection in the AI client and add it again, and you get to choose again. Also check that the trial or subscription is active for the company.
An approval has expired
Approval links are valid for 30 minutes and can be used once. Ask the AI to do the action again, and you get a new link.
The connection stops working after a while
The connection stops working if ekonomimcp is deactivated in Fortnox or if the user who connected the company loses their permissions there. Sign in with Fortnox at ekonomimcp again for the company. A system administrator can instead connect the company with a service account, which is not tied to a person.
Report a security issue
E-mail security@ekonomimcp.se with a description and how to reproduce it. We confirm that we have received the report and keep you informed until the issue is fixed.
We ask you to:
- only test against accounts and companies that you own,
- not access, change or delete other people's data,
- not load the service so that it becomes slow or unavailable for others,
- give us reasonable time to fix the vulnerability before you make it public.
If you follow these guidelines and report in good faith, we will not report you to the police or take legal action against you.
Policies and agreements
- Privacy policy, including the data returned to AI clients
- Terms of service
- Data processing agreement
- Sub-processors (in Swedish)
- Security (in Swedish)